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Cancellation Policy
Advance bookings made with HWY Rider can be cancelled.

Below are the specifics of our cancellation charges -

  • Between 0-24 hours - No Refund 
  • 24 - 48 hours – 50% Refund
  • 49 hours and above - 100% Refund


Motorcycle/Scooter/Bicycle Booking

  • Minimum booking is for 24 hours
  • Refundable security deposit of ₹2000 (For Motorcycles) or ₹1000 (For Scooters and Bicycles) needs to be made at the time of collecting the vehicle along with the Rental amount
  • Rider needs to have a valid Driving License (Original needs to be shown at the time of booking) - NA for bicycles
  • Original ID and Address proof needs to be submitted while collecting the motorcycle (Passport, Voters ID or Aadhaar Card)
  • Local Address Proof - In case any of the above IDs do not have a local address, rider needs to show a valid Office or College ID card or Rental Agreement
  • Riders visiting Bangalore will need to provide Hotel Booking details
  • Doorstep Delivery charges: 0-5Kms - ₹150/side, 5-10Kms - ₹300/side and 10-20Kms - ₹450/side . Delivery option depends purely on availability of staff

Tariff Includes (Motorcycles and Scooters)

  • Helmet for Rider. Pillion Helmet will be provided at an extra charge of ₹50/day
  • Vehicle Insurance, Permit, RC Copy and  Pollution certificate
  • On call assistance (In case of any issues with the motorcycle/scooter)
  • Ladakh Carrier or Saddle Bag for Motorcycles are available for an additional price (this needs to be informed at least 7 days in advance)

Tariff Excludes (Motorcycles and Scooters)

  • FUEL - Vehicle will be provided with a minimum of 1 liter of fuel. Rider is expected to return it with 1 liter of fuel
  • Riders returning the vehicle with additional fuel will not be refunded. Kindly fill as per your requirement
  • Traffic and parking violations
  •  Vehicle damage charge (Amount will be finalized post vehicle inspection by an authorized mechanic)
  • Expense incurred for Roadside assistance
  • Repairs due to Accident: In case an accident, rider is expected to report the incident to the nearest police station and acquire a copy of the complaint. This will be used to claim insurance for the damage caused during the accident. In case of denial of claim by the insurance company, rider will be responsible for the entire repair cost

Late Return

Vehicles returned late will attract late fee. Below are the late return charges -

  1. Motorcycles - ₹150/hour (More than 4Hrs delay will attract fine of 1 day rent)
  2. Scooters - ₹35/hour  (More than 4Hrs delay will attract fine of 1 day rent)
  3. Bicycle - ₹35/hour  (More than 4Hrs delay will attract fine of 1 day rent)